They were not the only points I lost, but they were the only ones I was going to hold a grudge about were they not returned. I lost the 95 points back at the head-start launch for LOTRO Free to Play.
I am sure that they were seriously backlogged with support cases with the launch of the LOTRO Store. If you have any additional questions or concerns, please respond to this email, and we will be happy to assist you. We apologize for any inconvenience this may have caused. The vault upgrade was meant to display for players that only had 30 slots. The upgrade displaying in the store for you was an error. We have processed a refund for the 95 Turbine Points to your account for the vault slots you did not receive. It took Turbine a while, but they finally got back to me.
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